Turn missed calls into
booked jobs
Every unanswered call gets an instant, friendly text back — so your customers stop dialing the shop down the street. Then it works out what they need and drafts the reply for your one-tap approval.
How it works
One missed call can be a whole job. Don't lose it.
When you can't pick up — you're on a ladder, it's after hours, or the phone's already ringing again — Callback Assistant does four simple things.
Every missed call gets a friendly reply — right away
The moment a call goes unanswered, the caller gets a warm "we got your call" text, so they know they were seen and stop working down the list of competitors. No voicemail black hole, no waiting until morning.
Get started →It works out what the caller actually needs
When the caller texts back — or leaves a voicemail we turn into text — Callback Assistant figures out whether it's a booking, a quote, a question, or an emergency, and sorts it so the urgent ones surface first. The conversation is already opened and organized before your team even starts calling back.
Get started →Nothing risky ever sends on its own
Only the friendly "we got your call" hello goes out automatically — it never quotes a price or books a job. The real answer is drafted for you and waits for your one-tap approval, so a fast reply still comes from you. Send, edit, or discard any draft; you're always in control of what your customer hears.
Get started →Every reply is in your voice, under your name
Replies use your business hours, your services, and your prices, in the tone you choose — warm, professional, or casual. Customers only ever see your business, never Simple Office. It's the kind of fast, personal answer that makes people pick you and come back the next time they need you.
Get started →A real customer story will live here as our early businesses go live. We'd rather earn the quote than borrow one.
Where it fits
Callback Assistant is part of the Growth and Pro plans.
Take it as part of a plan, or ask us about running it on its own. Either way, we set it up for you.
See pricingWorks with
Better together with the rest of your office.
Stop losing jobs to voicemail.
Tell us how your phone is set up and we'll have Callback Assistant working for you — usually the same day.