Every conversation in
one place
Texts, emails, website form messages, and voicemails all land in one simple, threaded inbox — organized by customer, right on your phone. Every reply is drafted for your one-tap approval, so nothing slips through the cracks.
How it works
Stop hopping between apps to answer your customers.
Your texts, emails, web messages, and voicemails already live in five different places. Universal Inbox brings them together and makes each one easy to answer.
One place for every conversation
Texts, emails, website form messages, and voicemails we turn into text all flow into a single inbox — no more jumping between your phone's messages, three email accounts, and the website. Each conversation is grouped by customer, so the whole back-and-forth reads like one simple thread. Nothing gets buried and nothing gets forgotten.
Get started →One-tap replies from anywhere
A reply is drafted for you and waits for your one-tap approval, so a fast, friendly answer can go out without you typing a word. Send it as-is, tweak it first, or write your own — it all works from your phone, between jobs or after hours. Reply, archive a finished conversation, or block a nuisance sender, each in a single tap.
Get started →A customer's whole history in one look
Open a conversation and everything you've talked about is right there — past messages, calls, and bookings, all in order. No digging through old emails, and no asking the customer to explain it all again. You walk into every reply already knowing who they are and what they need, which is exactly what turns a one-time call into a regular.
Get started →Turn a chat into a booked job
When a conversation is ready to become real work, drop your booking link right into the chat and let the customer pick a time — no phone tag. The appointment lands on your calendar and the thread keeps every detail in one place. Customers only ever see your business, never Simple Office.
Get started →A real customer story will live here as our early businesses go live. We'd rather earn the quote than borrow one.
Where it fits
Universal Inbox is part of the Simple Office suite.
Take it as part of a plan, or ask us about running it on its own. Either way, we set it up for you.
See pricingBring every message into one place.
Tell us how your customers reach you and we'll set up your Universal Inbox — usually the same day.