Fusova
Live in about five
minutes of texting.
No dashboard tour. No forms. No "agent designer" tutorial. You text Fusova the way you'd text a new office hire on their first day — and that conversation IS the install.
A real setup, in five exchanges
What onboarding feels like.
Every line below is a text message. You answer the way you'd answer a colleague — and you're done.
Once you're live
How a missed call gets handled.
Fusova never picks up the phone — it works by text, only after a call goes unanswered. Here's the exact path, step by step.
Busy line, after hours, all hands full — Fusova watches for the call you didn't answer. It never picks up the line and never holds a live voice call.
The moment the call is missed, Fusova texts the caller one fixed, friendly note from your business text number — "Sorry we missed you, text us here and we'll be right back with you." You approve this exact wording once at setup; it's identical every time and promises nothing — no price, no booking. This is the only message that ever sends on its own.
When the caller texts back (or left a voicemail, which Fusova transcribes in-house), Fusova reads what they actually said and sorts the intent — booking, quote, question, or emergency. A real emergency is surfaced to you first, immediately. Triage reads; it never fires off its own follow-up questions to your customer.
Fusova writes the real answer — the booking offer, the quote next-step, the answer to the question — in your voice, using your hours, services, and rough prices, with a guard that keeps it from promising anything you didn't authorize. Nothing substantive has gone out yet.
The draft comes to you — signed link or email today, the in-app Approvals screen later — with Send / Edit / Discard / Pause. On Send, the caller gets the text. Reply PAUSE to halt a thread or MINE to take it over yourself.
The flow above is the default — Instant ack + approve answers. You can switch any business to Full approval (even the first acknowledgment waits for you — the natural mode for a pilot), or Full auto (the triaged reply sends itself, once you've built the trust).
The only message that ever sends on its own is the friendly "we got your call" — it never quotes a price or books a job. Anything that actually answers your customer or commits your business waits for your one-tap approval.
The 7-day Test Mode
Fusova watches. Drafts. Asks before doing.
Real inbound missed calls. The recovery-and-triage workflow running for real — in Full-approval mode, so even the first acknowledgment waits for you. You watch the helper learn your business before it texts a single customer.
In Full-approval mode, every message — even the first acknowledgment — comes to you to approve, edit, or discard. Fusova learns your tone, your edge cases, the words you'd never use.
The drafts get tighter. The approval taps get faster. You can already tell where Fusova is nailing the triage and where a small tuning helps.
Text LIVE to switch to the default — Instant ack + approve answers, where the fixed "we got your call" sends on its own and every real answer still waits for your tap. Or move to Full auto when you're ready. Or text EXTEND to keep approving everything another week.
The integration stack
What Fusova plugs into.
Fusova sits on top of the tools you already use — we don't replace them. The few connections the missed-call recovery workflow needs, and nothing you don't.
Fusova watches for the calls you don't answer — busy line, after hours, mid-service. The missed call is the trigger. We never pick up the line; Fusova works only after a call goes unanswered.
The text-back thread runs from your business's text number. We can provision a new number or work with an existing one. You keep the number — even if you leave us.
Voicemail transcription and message classification run locally where they can. The cloud model is used only for the drafting work that genuinely needs it.
The two surfaces
You stay where you already are. Your customers stay in their texts.
Fusova is channel-native. You approve drafts from a tap on your phone. Your customers interact the way they already do — a text from your business's number. Nobody logs into a dashboard.
Your surface (owner)
- Approval taps — signed link, no login
- Pause / resume — reply PAUSE to the Fusova number
- Take over a thread — reply MINE
- Deep config — web admin (rarely needed after setup)
Customer surface (white-labeled)
- SMS only — from your business's text number, never a voice call
- Instant acknowledgment — the fixed "we got your call" text
- Your approved answer — the real reply, after your one-tap Send
- In your tone — warm, professional, or casual
- Zero Fusova branding — it's your business, not ours
No native mobile app to install. SMS and a one-tap approval link already reach your phone. A dashboard with a different shell isn't a product improvement — it's a maintenance tax.
The setup is the product working.
Start a pilot and you see exactly what you're buying before you buy it. About five minutes of texting. No credit card to start.